23 answers to help you find your feet
Family spaces & invitations
06Do I need an account before joining a family?
Yes. Open your invitation, create a free account or sign in with the invited email address, verify that address, then explicitly accept. You do not need to buy a subscription to join.
Can I use one login for several families?
Yes. Join multiple family spaces with the same login, then use the family switcher to choose your calendar, Family Week and wall. Joining someone else’s space does not use your owned-space allowance.
How many family spaces can I create?
Free includes 1 owned space, Pro 2, and Super Pro 5. Each space allows 4, 8 or 15 members respectively, including its owner. Unexpired pending invitations reserve member places.
Will joining automatically share my calendars?
No. In Manage spaces, choose the connections that should share availability with that particular family. Connect once, choose separately for each space. Only busy times are shared; private appointment details are not.
What happens if the owner downgrades?
Family data is retained. Spaces beyond the new allowance become read-only and imported availability is paused. The owner can choose which spaces remain active. Existing members are not silently removed.
Can I transfer ownership?
The owner can transfer a space to an existing administrator whose own plan has enough capacity. Subscriptions stay with their account holders. Transfer shared spaces before deleting the owner’s account.
Getting started
04Does everyone need to change calendars?
No. You can keep using supported work and personal calendars and connect them to Chedoo. Provider permissions and employer policies can affect which accounts you may connect.
Can we try it before connecting a work calendar?
Yes. Create a household and add a family commitment directly. Invite another adult and agree on responsibility for that event. Connect external calendars when you are ready.
Does every family member need an account?
Adults who manage the plan use their own accounts. Dependent profiles let you include children in commitments without creating a child login. Household member limits depend on your plan.
Can I use Chedoo on my phone?
The website works on phones and computers. Native app availability is announced separately; this site does not offer app-store downloads until they are available.
Calendars & privacy
05Which calendars can I connect?
The connection flow supports Google, Microsoft and supported CalDAV providers such as iCloud, Fastmail and Yahoo. Availability depends on provider permissions and configuration. Follow the calendar integration guide for the appropriate sign-in method.
Can my family see my work meeting details?
Connected calendar events shared with another family member appear only as busy blocks. Use Manage spaces to select which family receives your availability. Appointment titles, descriptions, locations and attendees are not shared. Commitments you deliberately create in the Chedoo family calendar can contain shared details.
Is Chedoo end-to-end encrypted?
No. Chedoo processes calendar data on its servers to build the family view. Calendar provider credentials are encrypted by the application; household and event records are not all covered by application-level encryption. Visit Trust & data for the full explanation.
What if a calendar stops updating?
Check its connection status and last successful sync before relying on the schedule. Reconnect when requested, and review failed or pending changes. A stale calendar does not prove someone is available.
Can I import an iCalendar (.ics) file?
You can review and import an iCalendar (.ics) file for work, personal or family plans. Check the source, dates and preview before confirming. This import is not an ongoing feed subscription; later changes to the source calendar need a new review.
Planning together
04Does assigning pickup mean it is confirmed?
No. A request and an accepted handoff are different states. Ask the responsible adult and check their acceptance before treating pickup as agreed.
Can a grandparent or babysitter see the plan?
A household administrator can create a temporary, read-only guest link. Only events permitted for guests appear. Treat the link as access to that view, share it carefully, and revoke it when it is no longer needed.
Does AI automatically book events for us?
No. AI scheduling produces a draft to review. Check the date, time, duration and calendar before saving. You can always add a commitment manually.
What happens when our plans change?
Edit the relevant commitment, review any recurrence scope, and check the responsible adult’s agreement. Provider changes may remain pending until synchronization succeeds.
Plans & support
04What does a subscription cover?
A plan covers your household, with limits on family members and connected calendars per member. Compare household sizes and calendar limits on the pricing page. You’ll see the price and billing interval before confirming payment.
Can I manage or cancel my subscription?
Use Manage billing and renewal on the pricing page when your account has a billing subscription. The billing portal shows your available changes and renewal details. Canceling renewal normally preserves access for the paid period.
Can I pay annually?
Choose an available monthly or annual option on the pricing page. Your checkout shows the total and renewal interval before you subscribe.
How do I get help or ask about my data?
Use the contact page to prepare an email. Include the device, calendar provider and what went wrong, but never send passwords, calendar tokens or private meeting details. The privacy policy explains routes for data requests.